11. Businesses increasingly use it to improve customer satisfaction and employee morale . 12. Whiteford said that Tilton's comments could pose a significant threat to employee morale . 13. AMRESCO saw a serious decline in employee morale as its future looked grim. 14. Is that because Mark Oldman asked her advice on employee morale ? 15. She managed to destroy employee morale and reduce the stock price. 16. But job cuts could hurt the company by bruising employee morale , analysts warned. 17. The problem is how the job cuts could affect employee morale , he said. 18. He said sharp and permanent cost cuts must be made, while sustaining employee morale . 19. Perhaps the biggest customer-service challenge is improving employee morale while cutting costs-- and paychecks. 20. And smoke-free workplaces have higher productivity and greater employee morale .